See the fit
How to measure your wrist?
Product information
WORLDWIDE DELIVERY
We offer FREE worldwide express shipping for orders placed on our website. All orders are shipped via FedEx and take an average of 5-10 business days (not including weekends and public holidays) to be received once dispatched from our warehouse.
ORDER PROCESSING TIME
All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.
For more details, please read our Shipping Policy.
THOMAS EARNSHAW TIMEPIECES INTERNATIONAL WARRANTY POLICY
The present THOMAS EARNSHAW International Warranty applies to watches sold or presented for warranty service in any country.Your THOMAS EARNSHAW watch is warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions.
WARRANTY AUTHORISATION
In order to benefit from your THOMAS EARNSHAW International Warranty, you will be required to present to any THOMAS EARNSHAW Boutique, THOMAS EARNSHAW Authorised Retailer or THOMAS EARNSHAW Authorised After-Sales Service Centre, the Proof of Purchase and comply with registration requirements before receiving warranty service.To register your watch, please click here. If you have questions or need help with registration, please contact us.For more details, please read our Warranty Policy.
Frequently asked questions
How do I choose the right size and fit for a watch?
In general, we recommend the following case size according to the wrist size:
Small Wrist (6 inch) - 40mm or below
Medium Wrist (7 - 7.5 inch) - 40 - 42mm
Large Wrist (8 inch+) - 44mm or above
What is the delivery time after I place an order?
All orders are shipped within 3 business days, unless indicated otherwise.
We use FedEx delivery service and it takes an average of 5-10 business days (not including weekends and public holidays) to be received once dispatched from our warehouse.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.